میزان رضایت بیماران از روش‌های اجرای حاکمیت بالینی در بخش جراحی بیمارستان بعثت شهر همدان در سال 1392

Introduction: In order to improve the quality of provided services in hospitals, implementation of clinical governance depends on a number of factors, including: things which cause decreased or increased patients’ satisfaction, effect of staff’s treatment on patients’ satisfaction and participation of staff in the project. The aim of this study was to determine patients’ satisfaction with the implementation of clinical governance in surgery ward of Besat Hospital of Hamadan in 2013. Methods: This cross-sectional study was performed on 122 patients admitted to the hospital to undergo surgery in Besat hospital. Patients were selected based on random sampling. The data gathering tool was a researcher-made two-part questionnaire. After completing the questionnaire, patients’ data was analyzed using descriptive statistics and by SPSS version 17 software. Results: 64% of patients have never been admitted to the mentioned hospital before, and habitation place of 64% of patients was in the city and 36% in rural area. also most of the patients 45% were under diploma. The results showed that patients were grouped as 2% without satisfaction, 11% less satisfied, 55% moderately satisfied and 32% very satisfied. Conclusion: The results showed that suitable treatment of hospital staff, responding to patients’ questions, informing patients’ of their disease, as well as to explain the current status, all lead to increased patients’ satisfaction, cooperation with medical staff and therefore promoting the process of healing and treatment of disease.